Shipping & Delivery
Thank you for visiting and shopping at www.recovapy.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipping Destinations
USA and Canada: 5 - 12 business days
Asia : 3 - 8 business days
Oceania: 8 - 15 business days
Europe: 6 - 12 business days
Other countries: 11 - 20 business days
Shipping Times
- Orders are generally shipped within 1-3 business days (Monday – Friday).
- The standard delivery time is 5-15 business days (Monday – Friday).
Delays
While we make reasonable efforts to meet the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order Changes
Once your order has been confirmed, it cannot be modified or cancelled. If you wish to return a product, you must start the return procedure once you have received the item.
Item Not Received
If you have successfully placed an order and haven't received it yet while the tracking status shows it's delivered, you should contact the carrier to locate your package as once the item is shipped, we don't have control over it. However, if the issue persists, kindly write to us at support@recovapy.com, and we will do our best to help and resolve the issue at our earliest convenience.
Sometimes tracking information might not be available due to technical issues. In such cases, if you are still unable to locate your item, contact us at support@recovapy.com, and we will assist you in resolving the issue as soon as possible.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Recovapy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.