Return 150724
RETURN POLICY
If you change your mind, all items can be returned within 14 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at support@recovapy.com.
We only accept returns for customer remorse under the following conditions:
- For items with a manufacturer seal, the seal must be unopened.
- The item must be in its original packaging with all original accessories.
To return a product, please contact us, and we will send you the proper return instructions for a seamless return process. Returns must be shipped within 14 days of receiving return instructions.
RETURN POLICY ON DAMAGED, WRONG, OR DYSFUNCTIONAL PRODUCTS
If you receive products that are damaged, incorrect, or dysfunctional, please contact us directly by email at support@recovapy.com and include photos/videos showcasing the issue with your item.
In these cases, you have 14 days from the day after you receive your order to return these products for a refund or replacement. This also includes items that become faulty within 2 years of receiving the order.
You will not be charged for return shipping of faulty items, as the shipping costs will be covered by us with a prepaid return label.
RESTOCKING FEE
There is no restocking fee for returned orders.
RETURNING AN ORDER
Contact us via email at support@recovapy.com, state the reason for your return, and we will provide the proper return instructions. We are not responsible for the return shipping cost.
Packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address provided and affix the appropriate amount of postage.
- Ship the package from the nearest post office or shipping company of your choice.
If you did not receive a return address, please send an email to support@recovapy.com. Pack the item neatly and carefully before sending it.
CANCELING AN ORDER
You have 24 hours before the item(s) are shipped to cancel your order. If your order has already been shipped, please follow the return policies stated above that correspond to your reason for return.
LOST SHIPMENTS
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at support@recovapy.com and allow us at least 5 days to investigate the whereabouts of your item(s) with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund or a replacement, whichever you prefer.
REFUND PROCESS
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 3-6 business days to process. Refunds will be made using the original method of payment.
For any further questions, please contact us at support@recovapy.com.